Terms & Conditions
Customer Terms & Conditions
Luggage, bag, baggage, case, rucksack, pram, bicycle, coat, item refers to a storage item, which can also be plural. No other items can be accepted. No living or dead animals and plants, food stuff requiring refrigeration, dangerous, hazardous, fragile, prohibited by law, or any liquids that may leak, can be accepted for storage. Bags must be secured by a lock or a security tag or seal. No valuables of any kind should be left in the item. Please do not leave items such as identification, travel documents or tickets needed for travel, in your luggage.
Luggage cover is not included for the basic price. Luggage cover can be purchased for an additional fee at participating sites. Ask the site for details of participation. Luggage cover will cover your luggage for loss of the luggage only, and not individual items within your luggage. Luggage cover is one fee covering all items as a total cover and not individually. As we do not examine your item for damage on arrival, no claim will be entered into for damage to your item. Your items will be handled properly and stored safely. Photo images may be taken to indentify your items but are not used to record the condition on the item. If a security seal is provided, we recommend that you take a photo of the security seal number. Some locations may require you to open your luggage to inspect the contents before it is accepted, for security reasons. Locations can choose not to accept items for any reason including size. Please ensure you collect your items before your collection date and time expires. If you collect your items after your time has expired, the site is entitled, at its own discretion, to charge a full period fee for each item and for each late period. Your receipt is either POS printed, an email or a photo receipt. You must retain and show your receipt when collecting your items. You may be asked to provide identification when dropping off your item and again on collection.
Failure to show your receipt may delay your items being returned until the site is satisfied that the bag belongs to you.
If luggage or items are collected late or not collected at all and this causes any issues with your travel arrangements, then the full responsibility and any expenses incurred in resolving the issue, is determined by whether the location closed earlier than advertised, or you were late collecting. Luggage Drop or any other trading or limited name of the company, bears no responsibility for your items.
(VERSION 1.6)
